Our Process
Requirements gathering
Our TechOps team will collaborate with your staff to pinpoint IT opportunities, such as outdated technologies, compliance issues, staffing needs, and process inefficiencies.
Scoping | Planning
We will collaborate with your stakeholders to document these requirements and examine practical solutions that offer the optimal value for the cost.
Proposal | Pricing
Once the scope is clearly outlined, we will develop a proposal for review to ensure that all parties are satisfied with the suggested solution.
Staffing | Requisitioning | Configuration
Once we have an approved plan, we can begin mobilizing personnel and equipment. Typically, we can pre-configure the solution at our Palm Desert office, allowing for scheduled on-site deployment and minimizing downtime.
Project Implementation | Installation | Testing
Our exceptional team of specialists will step in to implement the plan. We take great pride in delivering excellent customer service and simplifying IT challenges for our clients.
Post-Deployment | Ongoing Support | Monitoring | Retainer
After the successful deployment of a solution, our commitment doesn’t end. We provide ongoing support to ensure the system continues to operate efficiently and any issues are promptly resolved. Our monitoring services keep a close eye on performance, security, and potential bottlenecks, allowing for proactive adjustments before they affect your operations. Additionally, with our retainer services, you have access to our team for any necessary updates, changes, or technical assistance, ensuring long-term success and optimization of your system. This approach guarantees a seamless experience, maintaining system stability and performance over time.
Continual Process Improvement | Feedback loop
Throughout the engagement, changes may arise, so we continuously review results and feedback to identify where adjustments are necessary. We’ll always collaborate with your internal team to ensure all needs are addressed effectively.
Hands up for a job well done!
You'll be so impressed with us and how smoothly your IT infrastructure runs that you’ll want to high-five everyone you meet.